Privacy policy

This document explains how we collect, use, and protect your personal information when you use the Yoram Osteo website (hereinafter: the “Site”).

We are committed to protecting users’ privacy and operate in accordance with the applicable laws of the State of Israel. Use of the Site constitutes acceptance of this Privacy Policy.

1. Information We Collect

  • Personal details: name, email address, phone number, and other contact information.
  • Appointment/request details: appointment scheduling information, messages sent through the contact form or other communication channels.
  • Payment details (if a payment is made on the Site): transaction amount, payment confirmation, and technical details required for processing and accounting purposes. We do not store full credit card details.
  • Technical information: IP address, browser type, website usage data, pages viewed, and technical identifiers.

2. How Information Is Collected

  • When contacting us through the Site.
  • When booking an appointment and/or making a payment (e.g., a deposit) on the Site.
  • When contacting us via email, phone, or WhatsApp.
  • Through cookies and analytics tools (if enabled on the Site).

3. Purpose of Using the Information

  • Responding to inquiries and providing customer service.
  • Scheduling appointments, managing changes/cancellations, and coordinating with clients.
  • Processing payments and issuing receipts/invoices as required by law.
  • Sending service notifications and operational updates related to appointments or purchases.
  • Improving the user experience, ensuring data security, and preventing fraud.
  • Complying with legal requirements and protecting legal rights.

4. Third Parties and External Services

For the operation of the Site and services, we may use external service providers such as:

  • Shopify – website management and operational processes.

Personal information will be shared with these services only to the extent necessary to provide the service and in accordance with their privacy policies and terms of use.

5. Data Security

We implement reasonable and accepted security measures to protect personal information. However, no security system is completely immune, and we cannot guarantee absolute protection.

6. Data Retention

Information is retained for the period necessary to provide services, manage appointments and inquiries, comply with legal obligations (including accounting and tax requirements), handle disputes, and protect legal rights.

7. User Rights

  • To review the personal information stored about you.
  • To request correction or updating of inaccurate information.
  • To request deletion of information, subject to legal and record-keeping obligations.

To exercise these rights, please contact us at: yoram.osteo@gmail.com

8. Cookies

The Site may use cookies for operational purposes, statistics, security, and improving user experience. You can control cookie settings through your browser.

9. Communications

We may send service-related messages, appointment confirmations, payment confirmations, and operational updates. If marketing communications are sent (where applicable), you may unsubscribe at any time using the options provided in the message.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on the Site and will take effect upon publication.

11. Contact

For any questions or requests regarding privacy:
Email: yoram.osteo@gmail.com
Phone: 050-570-8866
WhatsApp: Send a WhatsApp message

Last updated: 15/02/2026